Refund Policy

Refund Policy Overview

At Pizza Depot, customer satisfaction is our top priority. We understand that sometimes issues may arise with your order, and we are committed to resolving these issues promptly and fairly. This Refund Policy outlines the conditions under which we provide refunds for our products and services.

We strive to ensure that all orders are prepared correctly and delivered in a timely manner. However, if you are not completely satisfied with your order, we want to make it right. This policy applies to all orders placed through our website, mobile application, or in-store.

Conditions for Refunds

We will issue a full or partial refund under the following circumstances:

Quality Issues:

• If the food quality does not meet our standards (e.g., undercooked, overcooked, or containing incorrect ingredients)
• If the food is not fresh or appears to be spoiled
• If there are foreign objects in the food

Order Inaccuracy:

• If items are missing from your order
• If you receive incorrect items
• If special instructions were not followed (e.g., allergen requests, ingredient modifications)

Delivery Issues:

• If your order is delivered significantly later than the estimated delivery time (more than 30 minutes)
• If your order is delivered to the wrong address (when the correct address was provided)
• If your order is damaged during delivery

Technical Issues:

• If you were charged multiple times for the same order
• If you were charged for an order that was never confirmed or processed
• If there was a system error that resulted in an incorrect charge

Please note that refund requests must be submitted within 24 hours of receiving your order for food quality or order accuracy issues. For technical or payment issues, refund requests must be submitted within 7 days of the transaction.

Refund Processing Timeline

Once your refund request is approved, we will process the refund according to the following timeline:

• Credit/Debit Card Payments: Refunds will be processed back to the original payment method within 3-5 business days. However, it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.
• Digital Wallet Payments (e.g., PayPal, Apple Pay): Refunds will typically be processed within 1-3 business days.
• Gift Cards or Store Credit: Refunds will be issued as store credit and will be available immediately for use on your next order.
• Cash Payments: For in-store cash payments, you must return to the store with your receipt to receive a cash refund.

We will notify you via email once your refund has been processed.

How to Request a Refund

If you are not satisfied with your order and would like to request a refund, please follow these steps:

1. Online Orders:
   • Log in to your Pizza Depot account
   • Navigate to "Order History"
   • Locate the order in question
   • Click on "Report an Issue" or "Request Refund"
   • Fill out the refund request form, providing as much detail as possible about the issue
   • Submit the form
2. Phone Orders:
   • Call the store from which you placed your order
   • Provide your order number and details of the issue
   • The store manager will process your refund request
3. In-Store Orders:
   • Return to the store with your receipt
   • Speak with the store manager about the issue
   • The store manager will process your refund request

For all refund requests, please be prepared to provide the following information:

• Order number or receipt
• Date and time of order
• Description of the issue
• Photos of the issue (if applicable and available)

Exceptions to the Policy

While we strive to accommodate all reasonable refund requests, there are certain situations where refunds may not be available:

• Refund requests submitted more than 24 hours after receiving the order (for food quality or order accuracy issues)
• Refund requests submitted more than 7 days after the transaction (for technical or payment issues)
• Orders that have been consumed more than 50% (partial refunds may be considered)
• Orders that were customized according to your specifications, unless there was an error on our part
• Issues resulting from incorrect information provided by the customer (e.g., wrong delivery address)
• Delivery delays due to extreme weather conditions, natural disasters, or other circumstances beyond our control
• Promotional items, free items, or discounted items (unless required by law)

We reserve the right to assess each refund request on a case-by-case basis and may request additional information before approving or denying a refund.

Contact for Refund Questions

If you have any questions about our Refund Policy or if you need assistance with a refund request, please contact our Customer Service team:

We are committed to ensuring your satisfaction with our products and services, and we will do our best to resolve any issues promptly and fairly.